Title VI Notice and ADA Complaint Procedure


Title VI Notice to the Public

Lura Turner Homes operates its programs and services without regard to race, color, or national origin in accordance with Title VI of the Civil Rights Act of 1964. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Lura Turner Homes.

For more information on the Lura Turner Homes’ civil rights program, and the procedures to file a complaint, contact Dixie Tribble 602-943-4789, email or visit our administrative office at 8640 N. 19th Ave #14, Phoenix, AZ 85021. Click here for the entire Title VI Implementation Plan for Lura Turner Homes.

A complainant may file a complaint directly with the City of Phoenix Public Transit Department or the Federal Transit Administration (FTA) by filing a complaint directly with the corresponding offices of Civil Rights: City of Phoenix Public Transit Department: ATTN: Title VI Coordinator, 302 N. 1st Ave., Suite 900, Phoenix AZ 85003 FTA: ATTN: Title VI Program Coordinator, East Building, 5th Floor-TCR 1200 New Jersey Ave., SE Washington DC 20590

If information is needed in another language, contact 602-943-4789. Para información en Español, llame: 602-943-4789.

Links to Title VI Forms:

 


Americans with Disabilities Act (ADA) Service Complaint Process

Lura Turner Homes welcomes comments, complements, and complaints from customers on their experiences using Lura Turner Homes services. Customer input helps us identify areas needing improvement, and commendations are always appreciated.

All customer complaints are carefully reviewed, and those submitted by customers who experience accessibility or ADA-related problems are additionally reviewed for adherence to Lura Turner Homes policies by Dixie Tribble.

To file an ADA-related service complaint, customers may contact Lura Turner Homes using any of the following methods:

Forms:

Lura Turner Homes will investigate the complaint and promptly communicate a response to the customer within 10 business days.

All submittal methods will result in the Lura Turner Homes receiving the complaint information and entering it into the customer comment database, which documents every complaint received and all related follow-up activities. Customers with an ADA-related complaint will receive a complaint confirmation/tracking reference number, usually within the same day but no later than ten (10) business days from the day Lura Turner Homes receives the complaint. If the customer does not receive a response within the ten (10) day timeframe, he or she can call Lura Turner Homes at 602-943-4789 to obtain the confirmation/tracking reference number.

Responsible Lura Turner Homes operating divisions or administrative departments investigate all complaints and implement any corrective actions to be taken. Complaints involving ADA or accessibility elements receive an additional review by Dixie Tribble after the investigation has been completed. After the ADA Compliance oversight review has been completed, Lura Turner Homes will provide a written reply to the customer, to the contact address provided, within ninety (90) days of receiving the complaint. All complaints are investigated within a few weeks, but some may require more extensive investigation, or require more time to identify corrective measures. In any case, a written reply will be provided to the customer within ninety (90) days.

Whether our customers are submitting complaints about service problems or sharing a great experience, we welcome the opportunity to be of service.